Last Updated: March 6, 2026

At Drop Fresh Filters, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the coverage and conditions for products purchased from our website.

Warranty Coverage

Our products are covered by a limited warranty against manufacturing defects for a period of 6 months from the date of purchase.

This warranty applies only to defects in materials or workmanship under normal use. If a product is found to be defective during the warranty period, we will, at our discretion, replace the product or provide a refund.

What Is Covered

The warranty covers:

• Manufacturing defects
• Faulty materials
• Product malfunction under normal usage conditions

What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, or improper installation
• Normal wear and tear
• Damage caused by accidents or unauthorized modifications
• Products that have been used beyond the recommended replacement period

Replacement Policy

If your product qualifies under the warranty policy, we may offer a replacement of the same or similar product depending on availability.

Customers may be required to provide proof of purchase, order number, and images of the defective product.

Warranty Claim Process

To submit a warranty claim, please contact our support team with the following information:

• Order number
• Description of the issue
• Photos of the product (if applicable)

Our team will review your request and respond within 2–3 business days.

Limitation of Liability

Drop Fresh Filters shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products.

Contact Information

If you have any questions about this Warranty Policy or need assistance with a claim, please contact us:

Email: support@dropfreshfilters.com
Website: https://drop-fresh-filters.myshopify.com